Last updated: Sep 9, 2021
These General Terms of Service (“General Terms”), along with any applicable Additional Terms
(see section 1 below) (collectively, the “Terms”) govern your use of and access to our websites, customer support, any interactive
areas, software, applications and other services (collectively, the “Services”).
The Services are provided by the entity specified in Section 14 of these General Terms (“we,”
“us,” “our,” or “Hola360”). Please note that the Terms constitute a binding legal agreement between you and Hola360. By visiting our
websites, installing, and/or using the Services, you acknowledge that you have read the Terms, understand them, and agree to be bound
by these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and
acknowledging that you have the authority to act on behalf of that organization and commit to these Terms on behalf of that
organization. If you do not agree with these Terms or any provisions hereof, please do not install and do not use our Services.
Your access to and use of the Services is subject to these Terms and all applicable laws
and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to terminate the accounts of,
and block access to the Services to any users who infringe any applicable laws or these Terms.
use, assist, encourage, or enable others to use the Services for any unlawful,
illicit, illegal, criminal or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in
email, scanning for open relays or open proxies, sending unsolicited email or any version or type of email sent in vast
quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit cards, credit
card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping, rape, murder, sale of stolen
credit cards, sale of stolen goods, offer or sale of prohibited and dual-use goods, offer or sale of controlled substances,
identity theft, hacking, pharming, phishing, scraping in any form or scale, digital piracy and other similar activities;
Assault, interfere, gain unauthorized access, deny service in any way or form to
any other network, computer or node through our Services;
Exploit children in any way, including audio, video, photography, digital content,
Violate, infringe, or misappropriate other people's intellectual property, privacy
or other legal rights;
Share anything that is illegal, abusive, harassing, or otherwise objectionable;
Transmit any viruses or other computer instructions or technological means that
disrupt, damage, or interfere with the use of computers or related systems;
Attempt to circumvent any technological measure implemented by Hola360;
Interfere with or disrupt the integrity or performance of the Service;
Take any action that imposes or may impose an unreasonable or disproportionately
large load on our infrastructure;
Sublicense, sell, resell, transfer, assign, distribute or otherwise commercially
exploit or make available to any third party the Services in any way;
Use any robot, spider, scraper, or other automated means to access our website or
Services for any purpose without our prior written permission;
Build a product using similar ideas, features, functions or graphics of the Service
or copy any ideas, features, functions or graphics of the Services;
Claim that you are the representative or agent of any of the Services, including
any of its functionality;
Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
Attempt to gain unauthorized access to the Services, user accounts, computer
systems or networks connected to the Services through hacking, password mining, brute force or any other means;
Violate general ethic or moral norms, good customs and fair conduct norms;
Use the Services for anything other than lawful purposes;
To use the Services for any military purpose, including cyber warfare, weapons
development, design, manufacture or production of missiles, nuclear, chemical or biological weapons;
To otherwise infringe or circumvent these Terms.
We reserve the right to refuse service, suspend accounts or limit access to the Services in our sole discretion. Such
suspension or access limitation may be implemented by Hola360 instantly and without any indication, notice or refund. We may
suspend your account for clarification, investigation or request you to explain your actions and provide additional
information. If your account has been suspended, you must contact us for further information. We may suspend your user account
for a reasonable period of time before we terminate a user account permanently.
We use automated tools to identify web scraping and minimize the service abuse. These tools are looking for irregular patterns
when new sessions are initiated and if such patterns are noticed, it might automatically suspend your account or otherwise
limit your access to the Services until further investigation is complete.
You access and use the Services in your country on your own initiative, and you solely are responsible for complying with your
local laws and regulations if and to the extent such laws are applicable. We reserve the right to limit, in our sole
discretion, the availability of the Services or any portion thereof, to any person, entity, geographic area, or jurisdiction,
at any time.
You are disallowed to connect and use the Services if you are a minor, a competitor of our business, if you have been or are
prohibited to access the Services, or if your account has been suspended or closed due to any reason.
We encourage you to let us know about the violation of these Terms by any of Hola360 users; in case of such violations, we may
take appropriate action at our sole discretion.
Reasonable efforts are taken to improve the accuracy and integrity of the Services,
but complex software is never wholly free from defects, errors and bugs. We give no warranty or representation that the
Services will be wholly free from defects, errors and bugs, such as downtime, loss of data, corrupt data, service delay,
mistakes, out-of-date information, or other. Notwithstanding any other provision of these Terms, we reserve the right to
change, suspend, remove, or disable access to the Services, or any functionality comprising a part of the Services at any time
without notice. In no event will we be liable for making these changes. As a registered user in good standing, you may be
provided with limited service by Hola360 VPN. We do not warrant and will not have any liability or responsibility for your use
of the Services or other products or services we provide. We may also impose limits on the use of or access to the Services,
for any reason and without notice or liability. Our Services may be unavailable from time to time due to human, digital,
mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and
cannot control the duration of such downtime.
THE SERVICES (INCLUDING, WITHOUT LIMITATION, OUR SOFTWARE, MOBILE APPLICATIONS,
SERVICES AND WEBSITE) ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE
COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES. YOU ACKNOWLEDGE THAT
WE DO NOT HAVE CONTROL OVER YOUR USE OF THE SERVICES, AND WE DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED
THROUGH YOUR USE OF THE SERVICES. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND FOR ANY LOSS OF OR
ERRORS IN ANY DATA OR INFORMATION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT, AND ANY WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE
NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF ANY THIRD PARTIES, NOR THAT THE
SERVICES WILL BE AVAILABLE FOR YOUR ACCESS OR USE, NOR THAT OPERATION OF THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT
APPLY TO YOU. IN ADDITION, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM ONE JURISDICTION TO ANOTHER JURISDICTION.
We shall not be responsible or have any liability for any delay or failure to
perform to the extent due to unforeseen circumstances or causes beyond our reasonable control, including, without limitation,
failures of third party software (whether open or not), failures of your telecommunication or internet service providers,
force majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture
or other unanticipated product development problems, and acts of civil and military authorities.
We reserve the right to modify and update these Terms at our sole discretion, at
any time, for any reason, and without liability.
We also reserve the right to modify or update the operation of the Services at our
sole discretion, at any time, for any reason, and without notice or liability. We may even suspend the Services entirely, in
which event we will notify you in advance unless extenuating circumstances, such as safety or security concerns, prevent us
from doing so.
The Terms constitute an agreement between you and us regarding the use of the
Services. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these
If any provision of the Terms is found to be unenforceable or invalid, that
provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full
force and effect and enforceable.
You may not assign these Terms or any rights or interest under these Terms or
delegate any obligations to be performed under these Terms, without the Hola360 prior written consent. Hola360 can assign its
rights and obligations under these Terms to selected third parties without your consent, including but not limited to, in
cases of corporate reorganization, merger, acquisitions, sale or transfer of all or substantially all of company assets.
These Terms shall be governed in all respects by the substantive laws of Panama,
without regard to its choice of law provisions. You agree that the courts of general jurisdiction located in Panama will have
exclusive jurisdiction over any and all disputes arising out of or relating in any way to these Terms or the Services.
For all purposes, the English language version of the Terms shall be the original,
governing instrument and understanding between you and us. In the event of any conflict between this English language version
of the Terms and any subsequent translation into any other language, the English language version shall govern and
These Additional Terms govern your use of Hola360 VPN Services and are incorporated by
reference into the Hola360 General Terms (these Additional Terms and the General Terms are collectively referred to as “Terms”).
Capitalized terms not defined here have the same meaning as defined in General Terms.