Last updated: Sep 9, 2021
collected or submitted when you access, install, or use the Hola360 VPN Services.
By visiting our websites, by submitting your personal data to us, and by accessing, installing
to our general personal data processing practices is provided here. Meanwhile, additional Service-specific information applicable to
II. Processing of your data
Hola360 VPN processes user data to a limited scope – for provision of the Services, processing
payments for the Services, as well as the functioning of our websites and mobile applications. We process the following basic
Information for creating your account:
Payment related information:
Payment data (if using paid Services): This information is necessary to
collect payments for our Services. In addition to the traditional payment methods, such as credit cards, users can buy our
Service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and
refund requests (such as date of purchase, payer’s IP address, zip code, card owner's full name and credit card
information). We also process some of the same payment information ourselves (e. g., card owner's full name, last few
digits of your credit card) in cases of recurring payments.
Country details: When providing your payment details, we ask our users
provide the country where they are registered, have a permanent address or usually live. This information is necessary for
VAT calculation purposes.
Email address: We use your email address to:
- Send you important updates and announcements related to your use of our Services;
- Respond to your requests or inquiries;
- Send you offers, surveys and other marketing content (you can opt-out of those at any time).
Communication optimization data: We use various tools to help us
optimize our emailing campaigns. These tools may track events you perform with an email, such as open and unsubscribe. We
may also be able to see the user device’s operating system (e.g., windows, mac, ios, android) in order to optimize push
Information collected on our website:
Access logs: As most websites on the internet, our website collects
(such as IP address, browser type, operating system) to operate our services and ensure their secure, reliable, and robust
performance. This information is also essential for fighting against DDoS attacks, scanning and similar hacking
Cookies: Cookies, pixels and other similar technologies are usually
or image files that are placed on your device when you visit our website. Some cookies are essential for our website to
operate smoothly; others are used to improve website functionality or analyze aggregated usage statistics to improve
website performance (as in the case of Google Analytics cookies).
Sharing your personal data:
We use third-party service providers to help us with various operations, such
as payment processing, email automation, website and app diagnostics, analytics and other. As a result, some of these
providers may process personal information.
Sometimes our service providers, for example, distributors, resellers, and app
store partners, will be independent controllers of your data. Their terms and conditions and privacy policies will apply
to such relationships.
Your personal information may be processed in any country in which we engage
service providers. When you use our Services, you acknowledge the transfer of your personal information outside of the
country where you reside.
Requests for data:
Any request for user data should follow an appropriate official legal process
to be recognized. We carefully review each request to make sure it satisfies laws applicable to our company, laws of
requesting country, international norms and our internal policies. We to keep no logs of users’ online activity
(no IP addresses, browsing data, traffic information, etc.).
This means that we are unable to link an individual user to a specific IP address, connection
timestamp or other information that we do not collect. Therefore, even in cases we receive a rightfully served request, it
might be impossible for us to identify a specific person or provide any identifying information related to that person. In
cases where, following an appropriate legal process, we are able to identify a specific person, we will provide the
Choices related to your data:
If you’d like to edit your profile information, delete your account or data, or
request to provide you with a copy of your personal information, please contact our support team. Please note that you may
need to pass through a couple of account verification steps so that we can verify you are the owner of the account.
If you wish to unsubscribe from our communication, you can opt out at any time
by clicking the unsubscribe link at the bottom of each message
cookies, follow your browser’s instructions on how to block or clear cookies.
Some browsers have incorporated a “do-not-track” feature that can send a signal
to the websites you visit, indicating you do not wish to be tracked. Currently, our systems do not recognize browser
If you disagree with the processing of your data by Hola360 VPN, please do not
Services. You can request us to discontinue processing your personal data, in which case your data will be processed only
as much as it is necessary to effect the discontinuation of your use of the Services (e.g., final settlement, or deleting
all personal data based on your email address), or finalizing other Hola360 VPN legal relationship with you (e.g., record
keeping, accounting, processing refunds).
If you wish to use the Services again, you will have to accept and agree to
We take data security very seriously and take all steps reasonably necessary to
secure your data (whether technical, physical, or administrative). However, no company can guarantee the absolute security
of internet communications.
By using the Services, you expressly acknowledge that we cannot guarantee the
security of any data provided to or received by us through the Services and that any information received from you through
the website or our Services is provided at your own responsibility.
laws provided in our General Terms.
To ensure the security of personal data, Hola360 VPN employs various
technical and physical security measures; however, it is your responsibility to exercise caution and reason when using the
Services. You will be personally responsible if such action violates any third party’s privacy or any other rights, or any
applicable law. Under no circumstances is Hola360 VPN liable for the consequences of your unlawful activities, your
negligent activities that violate applicable laws or third-party rights, and any circumstances that may not have been
reasonably controlled or foreseen.
Our website may include links to other websites whose privacy practices may be
different from ours. If you submit personal information to any of those sites, your information is governed by their
discretion, for any or no reason, and without liability, as indicated below. The date of the most current wording of the
moment when they are published.
You may not assign or transfer your rights or obligations under this Privacy
Policy to any third party.
III. Additional information collected by Hola360 VPN Services:
Hola360 VPN guarantees a strict no-logs policy for Hola360 VPN Services, meaning that your
internet activity while using Hola360 VPN Services is not monitored, recorded, logged, stored or passed to any third party. We do
not store connection time stamps, used bandwidth, traffic logs, IP addresses or browsing data. From the moment a Hola360 VPN user
connects to one of our VPN servers, their internet data becomes encrypted. Any internet activity becomes no longer visible to ISP,
third-party snoopers or cyber criminals.
III. Contact Us
For more information, please contact at: