Hola360 VPN processes user data to a limited scope – for provision of the Services, processing payments for the Services, as well as the functioning of our websites and mobile applications. We process the following basic information:
Information for creating your account:
Email address: We may ask you to provide your email address as part of registration to set up your Hola360 VPN account, recover lost passwords, and use our Services.
Payment related information:
Payment data (if using paid Services): This information is necessary to collect payments for our Services. In addition to the traditional payment methods, such as credit cards, users can buy our Service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and refund requests (such as date of purchase, payer’s IP address, zip code, card owner's full name and credit card information). We also process some of the same payment information ourselves (e. g., card owner's full name, last few digits of your credit card) in cases of recurring payments.
Country details: When providing your payment details, we ask our users to provide the country where they are registered, have a permanent address or usually live. This information is necessary for VAT calculation purposes.
Email address: We use your email address to:
Communication optimization data: We use various tools to help us optimize our emailing campaigns. These tools may track events you perform with an email, such as open and unsubscribe. We may also be able to see the user device’s operating system (e.g., windows, mac, ios, android) in order to optimize push notifications.
Information collected on our website:
Access logs: As most websites on the internet, our website collects access logs (such as IP address, browser type, operating system) to operate our services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning and similar hacking attempts.
Cookies: Cookies, pixels and other similar technologies are usually small text or image files that are placed on your device when you visit our website. Some cookies are essential for our website to operate smoothly; others are used to improve website functionality or analyze aggregated usage statistics to improve website performance (as in the case of Google Analytics cookies).
Sharing your personal data:
We use third-party service providers to help us with various operations, such as payment processing, email automation, website and app diagnostics, analytics and other. As a result, some of these providers may process personal information.
Sometimes our service providers, for example, distributors, resellers, and app store partners, will be independent controllers of your data. Their terms and conditions and privacy policies will apply to such relationships.
Your personal information may be processed in any country in which we engage service providers. When you use our Services, you acknowledge the transfer of your personal information outside of the country where you reside.
Requests for data:
Any request for user data should follow an appropriate official legal process to be recognized. We carefully review each request to make sure it satisfies laws applicable to our company, laws of requesting country, international norms and our internal policies. We to keep no logs of users’ online activity (no IP addresses, browsing data, traffic information, etc.).
Choices related to your data:
If you’d like to edit your profile information, delete your account or data, or request to provide you with a copy of your personal information, please contact our support team. Please note that you may need to pass through a couple of account verification steps so that we can verify you are the owner of the account.
If you wish to unsubscribe from our communication, you can opt out at any time by clicking the unsubscribe link at the bottom of each message
Some browsers have incorporated a “do-not-track” feature that can send a signal to the websites you visit, indicating you do not wish to be tracked. Currently, our systems do not recognize browser “do-not-track” requests.
If you disagree with the processing of your data by Hola360 VPN, please do not use our Services. You can request us to discontinue processing your personal data, in which case your data will be processed only as much as it is necessary to effect the discontinuation of your use of the Services (e.g., final settlement, or deleting all personal data based on your email address), or finalizing other Hola360 VPN legal relationship with you (e.g., record keeping, accounting, processing refunds).
We take data security very seriously and take all steps reasonably necessary to secure your data (whether technical, physical, or administrative). However, no company can guarantee the absolute security of internet communications.
By using the Services, you expressly acknowledge that we cannot guarantee the security of any data provided to or received by us through the Services and that any information received from you through the website or our Services is provided at your own responsibility.
To ensure the security of personal data, Hola360 VPN employs various administrative, technical and physical security measures; however, it is your responsibility to exercise caution and reason when using the Services. You will be personally responsible if such action violates any third party’s privacy or any other rights, or any applicable law. Under no circumstances is Hola360 VPN liable for the consequences of your unlawful activities, your willful and negligent activities that violate applicable laws or third-party rights, and any circumstances that may not have been reasonably controlled or foreseen.
Hola360 VPN guarantees a strict no-logs policy for Hola360 VPN Services, meaning that your internet activity while using Hola360 VPN Services is not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses or browsing data. From the moment a Hola360 VPN user connects to one of our VPN servers, their internet data becomes encrypted. Any internet activity becomes no longer visible to ISP, third-party snoopers or cyber criminals.
Statistical server load information: We monitor server performance (cpu, ram, servers net usage) to recommend the most suitable servers to our customers.
Username and a timestamp of the last session status: This information is used to limit the amount of concurrent active user sessions and is automatically deleted within 15 minutes after a session is terminated.
Connectivity information: To prevent abuse and to be able to dispute unfair chargebacks, we register whether the user has used the Service in the last 30 days. No personally identifiable information is collected in this case, apart from the fact that the Service was or was not used during the mentioned period.
Information collected on our applications:
Application diagnostics: This aggregated and anonymized data helps us to identify problems related to our app performance and updates. The collected information includes crash error reports. You can opt-out of collection of application diagnostics data at any time by navigating Hola360 VPN app settings.
Anonymized telemetry data: We collect statistical information about the activity on your account: search, item rating and content viewed events, opened push notifications, etc. (in-app events). This analytical information provides knowledge of how our application is being used so we can improve the user experience and the app itself.
Device information: As in case of when you visit our website, we collect some device information on our application too. Such information is logged automatically and may include the model of your device, operating system version and similar non-identifying information. We may use this information to monitor, develop and analyze the use of our Services.
Device identifiers: In some cases, we may record your mobile device’s identifier for marketing or analytics purposes. These identifiers are assigned to your device by the OS manufacturer and can be reset at any time from your device's settings. For instructions, see following policies for different devices: Advertising & Privacy on iOS devices and Managing your Google Settings on Android devices.
For more information, please contact at: